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Maintenance
Vumatel Scheduled Change #215 | Linden

Vumatel Scheduled Change #215 | Linden

Please be advised of the following change.

Change Reference: #215 Start Date: 14 October 2019 @ 08h00 End Date: 18 October 2019 @ 17h00 Area/s Affected: MDU's

  • Linden Lime
  • Kenley

Network Type Affected: Active Ethernet Change Description: MDU Cutover Change Impact: Residents will have no connectivity

Vumatel Scheduled Change #246 | Weltevreden Park - Allen's Nek

Vumatel Scheduled Change #246 | Weltevreden Park - Allen's Nek Please be advised of the following change.

Change Reference: #246 Start Date: 14 October 2019 @ 08h00 End Date: 16 October 2019 @ 17h00 Area/s Affected: Weltevreden Park - Allen's Nek

  • Bungalow Street
  • Chateau Avenue
  • Buffelsdoring Avenue
  • Rinyani Avenue

Network Type Affected: Active Ethernet Change Description: Dome joint cutover Change Impact: Residents will have intermittent connectivity

Vumatel Scheduled Change #208 | Senderwood

Vumatel Scheduled Change #208 | Senderwood

Please be advised of the following change.

Change Reference: #208 Start Date: 15 October 2019 @ 09h00 End Date: 16 October 2019 @ 15h00 Area/s Affected: Senderwood

  • Chaucer Avenue
  • Kipling Road
  • Milton Avenue
  • St Andrews Avenue
  • Shelley Avenue
  • Wordsworth Avenue
  • Tennyson Avenue
  • Byron Avenue
  • Shakespeare Avenue
  • Cheetham Road
  • Milner Avenue
  • Spenser Avenue
  • Donne Avenue
  • Neave Road
  • Club Street
  • Clark Avenue

Network Type Affected: Active Ethernet Change Description: Resplicing the dome joint Change Impact: Residents will have no connectivity

Vumatel Scheduled Change #233 | Bonaero Park

Vumatel Scheduled Change #233 | Bonaero Park Please be advised of the following change.

Change Reference: #233 Start Date: 16 October 2019 @ 08h00 End Date: 16 October 2019 @ 17h00 Area/s Affected: Bonaero Park Network Type Affected: Active Ethernet Change Description: Cabinet move at Teraco Isando Change Impact: All residents connected to Bonaero Park PoP will have no connectivity for 30 minutes during this window

Metrofibre Notice - Planned Maintenance Turkana, 16 October

Metrofibre Notice - Planned Maintenance Turkana, 16 October Please note that there is planned maintenance on the fibre in Turkana, on 16th October between 09:00 – 16:00. Service outage is expected.

Octotel Metro Network Maintenance Notice 14 October 2019

Octotel Metro Network Maintenance Notice 16 October 2019 Our Metro circuit provider will be carrying out network maintenance at their distribution centre.

Customers in the Blouberg area may experience intermittent service on the network during this maintenance window.

Areas Affected: Blouberg

Date & Time: 14 October 2019 11am - 1pm Expected downtime of 15 -30 minutes

Octotel engineers will be onsite during this maintenance to ensure that downtime is kept to an absolute minimum

Octotel Network Notice - Metro Maintenance - 16 October 2019

Octotel Network Notice - Metro Maintenance - 16 October 2019 Our Blouberg Metro service provider has informed us they will be carrying out emergency maintenance at their Milnerton switching / aggregation centre. The nature of this network maintenance requires that the work be carried out during normal operating hours.

Customers in the Blouberg area may experience intermittent service on the network during this maintenance window.

Areas Affected: Blouberg

Date & Time: 16 October 2019 08h00am and 13:00pm Expected service interruption: 2-3 hours

Octotel engineers will be onsite during this emergency maintenance to ensure that service disruption is kept to an absolute minimum.

SADV Notification: Planned Maintenance | Inyati Sands |

SADV Notification: Planned Maintenance | Inyati Sands | Please take note of the planned maintenance that will be taking place Wednesday 16/10/2019 10:00 - 14:00.

We will keep you updated as we receive more information.

We apologize for the inconvenience this has caused and thank you for your patience and understanding.

SADV Notification: | Planned Maintenance | Montana |

SADV Notification: | Planned Maintenance | Montana |

Please take note of an emergency maintenance that will be taking place at Montana on Wednesday 16/10/2019. Services will be affected during these times.

This maintenance window is scheduled as below:

Activity Window:

Planned Event Start Time: 14:00 / 16 October 2019 Planned Event End Time: 15:00 / 16 October 2019

Expected Downtime: 30 minutes Expected Duration: 01 Hour

Service Impact: YES

We apologize for any inconvenience this may cause.

Octotel Network Notice - Vredehoek Route Maintenance 17 October 2019

Octotel Network Notice - Vredehoek Route Maintenance 17 October 2019

Octotel Engineers will be performing continued route maintenance in the following area:

Area: Vredehoek ( 2 manholes )

The maintenance is to ensure optimal connectivity in the area and to ensure all customers connections are within spec to guarantee a stable connection.

Please see date and time of maintenance below: : Date: Thursday 17 October 2019

Start time: 11pm Thursday Evening End Time: 7am Friday Morning Duration: 8hrs

Buildings Affected:

Leaville Burgundy Crescent Geriva mansions Grovnersquare Bloomsfield Highbury Margate Norran Annor court Fairview flats Ark royal Victory court Protea court Casa rosada Sherwood,court Jager court

Winsor mansions Leopald mansions Alpine glen Mount lynn Louisville Beverly courts Belwex Panaroma mansions Wexford mansions Camelot Petra court Silverhill flats Disa park Shem Stellenhof Misgav mansions Rus in urbe Alpine court Ray mansions Coli court Escombe hurst Altino The Wexford Brabazon Seymour place St james court Lincoln courts Florida court Westfield Kilburn court Twin palms Tel hai Highlands park Lamenier village Rheede Centre Alpine Mews

Octotel will be sending out a notification to all affected customers in the area informing of the route maintenance taking place.

Our Engineers will be on site to ensure down time is kept to a absolute minimum. During this time customers may experience intermittent to no connectivity.

SADV Notification: | Planned Maintenance | 38 Short Market (Thibault Square) |

SADV Notification: | Planned Maintenance | 38 Short Market (Thibault Square) |

Please take note of an emergency maintenance that will be taking place on Thursday evening 17/10/2019. Services will be affected.

Summary:

Replace congested joint inside WH201309.

Activity Window:

Planned Event Start Time: 17/10/2019 / 23:00:00 Planned Event End Time: 18/10/2019 / 07:00:00 Expected Downtime: 06 Hours 00 Minutes Expected Duration: 08 Hours 00 Minutes

Service Impact: YES

We apologize for any inconvenience this may cause.

Frogfoot FRG635802: Network Impact Notification - Planned Change

Frogfoot FRG635802: Network Impact Notification - Planned Change

Please be advised of the following Standard maintenance:

Change Request Reference: FRG635802

Change Request Title: Move VPLS Backbones - JHB

Maintenance Type: Standard

Maintenance Description: All 8 existing hairpin ports will be migrated to new aggregation switches

Technical Description: Upgrade from 10Gig hairpin to 20Gig hairpin for each backbone. Existing hairpin ports will be moved from aggregation stack to separate aggregation switches.

Impact Description: No expected downtime, however due to the nature of the maintenance servicesin JHB and Bloemfontein are at risk. Risk deemed - Low

Reason for change: to upgrade from 10Gig hairpin to 20Gig hairpin for each backbone

Probability of customer impact: Low

Maintenance Date and Time: 2019-10-17 23:00:00.0 to 2019-10-18 07:30:00.0

Status: Planned Change

SADV Notification: | Planned Maintenance | Fourways |

SADV Notification: | Planned Maintenance | Fourways | Please take note of an planned maintenance that will be taking place at Fourways on Friday evening 17/10/2019. Services will be affected during these times.

Activity Window:

Planned Event Start Time: 23:00 / 17 October 2019 Planned Event End Time: 07:00 / 18 October 2019

Expected Downtime: 06 Hours Expected Duration: 08 Hours

We apologize for any inconvenience this may cause.

SADV Notification: | Planned Maintenance | Randburg |

SADV Notification: | Planned Maintenance | Randburg | Please take note of a planned maintenance that will be taking place at Randburg on Friday 18/10/2019. Services will be affected during these times.

This maintenance window is scheduled as below:

Activity Window:

Planned Event Start Time: 05:00 / 18 October 2019 Planned Event End Time: 06:00 / 18 October 2019

Expected Downtime: 30 minutes Expected Duration: 01 Hour

Service Impact: YES

We apologize for any inconvenience this may cause.

SEACOM WC Service-Affecting Planned Maintenance Scheduled for 2019/10/18 | 15:30 GMT - 2019/10/18 | 17:30 GMT

SEACOM WC Service-Affecting Planned Maintenance Scheduled for 2019/10/18 | 15:30 GMT - 2019/10/18 | 17:30 GMT This serves to inform you that SEACOM WC has scheduled a service-affecting planned maintenance activity on the SEACOM WC network at the Mowbray Data Centre. Purpose of the planned maintenance activity is to commission a new UPS in order to provide a more stable and resilient power supply for DC feed 2.

Activity Window:

Planned Event Start time: 2019/10/18 | 15:30 GMT Planned Event End time: 2019/10/18 | 17:30 GMT Expected Downtime: 1 Hour Impact : Co-location client devices running on a single power feed will experience power interruptions

Vumatel Scheduled Change #216 | Bryanston South

Vumatel Scheduled Change #216 | Bryanston South Please be advised of the following change.

Change Reference: #216 Start Date: 21 October 2019 @ 08h00 End Date: 25 October 2019 @ 17h00 Area/s Affected: Bryanston South

  • Daventry Road
  • Witney Street
  • Clonmore Road
  • Halifax Street
  • Ormonde Street
  • Blackpool Road
  • West Street
  • Kildoon Road
  • Main Road
  • Coventry Road

Network Type Affected: Active Ethernet Change Description: Fibre cable repair Change Impact: Residents will have intermittent connectivity

Vumatel Scheduled Change #224 | Little falls, Honeydew Ridge, Strubens Valley

Vumatel Scheduled Change #224 | Little falls, Honeydew Ridge, Strubens Valley Please be advised of the following change.

Change Reference: #224 Start Date: 21 October 2019 @ 08h00 End Date: 25 October 2019 @ 16h00 Area/s Affected: Little Falls, Honeydew Ridge & Strubens Valley Network Type Affected: GPON Change Description: PoP Cleanup Change Impact: Residents will have intermittent connectivity

Vumatel Scheduled Change #217 | Hillcrest, Kloof

Vumatel Scheduled Change #217 | Hillcrest, Kloof Please be advised of the following change.

Change Reference: #217 Start Date: 22 October 2019 @ 04h00 End Date: 22 October 2019 @ 06h00 Area/s Affected: Hillcrest, Kloof Network Type Affected: GPON Change Description: Move OLT traffic onto new link Change Impact: Residents will have no connectivity

Vumatel Scheduled Change #209 | The Palisades MDU - Glenvista

Vumatel Scheduled Change #209 | The Palisades MDU - Glenvista

Please be advised of the following change.

Change Reference: #209 Start Date: 22 October 2019 @ 09h00 End Date: 23 October 2019 @ 15h00 Area/s Affected: Glenvista

  • The Palisades MDU

Network Type Affected: Active Ethernet Change Description: Resplicing the dome joint Change Impact: Residents will have no connectivity

Vumatel Scheduled Change #225 | Roodekrans

Vumatel Scheduled Change #225 | Roodekrans Please be advised of the following change.

Change Reference: #225 Start Date: 24 October 2019 @ 08h00 End Date: 25 October 2019 @ 16h00 Area/s Affected: Roodekrans Network Type Affected: GPON Change Description: PoP Cleanup Change Impact: Residents will have intermittent connectivity

Vumatel Scheduled Change #226 | Discovery

Vumatel Scheduled Change #226 | Discovery

Please be advised of the following change.

Change Reference: #226 Start Date: 28 October 2019 @ 08h00 End Date: 29 October 2019 @ 16h00 Area/s Affected: Discovery

  • Crake Street
  • Lepelaar Street
  • Darters Street
  • Flamingo Street
  • Kemphaan Street
  • Eider Street
  • Potgieter Avenue
  • Hamerkop Street
  • Riethaan Street
  • Eufees Avenue

Network Type Affected: GPON Change Description: Restore the dome joint Change Impact: Residents will have intermittent connectivity

Vumatel Scheduled change #227 | Discovery

Vumatel Scheduled change #227 | Discovery

Please be advised of the following change.

Change Reference: #227 Start Date: 30 October 2019 @ 08h00 End Date: 31 October 2019 @ 16h00 Area/s Affected: Discovery

  • Cygnet Street
  • Duikers Street
  • Makou Street
  • Egret Street
  • Widgeon Street
  • Eider Road
  • Sandpiper Street
  • Redshank Street
  • Albertina Sisulu Road
  • Hamberg Road
  • Kemphaan Street
  • Dabchicks Street
  • Ibis Street
  • Pelican Street
  • Teal Street

Network Type Affected: GPON Change Description: Restore the dome joint Change Impact: Residents will have intermittent connectivity

Past Incidents

Tuesday 15th October 2019

Vumatel Vumatel Network Incident #1815 | Confirmed fibre break | Pine Ridge MDU

Vumatel Network Incident #1815 | Confirmed fibre break | Pine Ridge MDU We are experiencing the following network incident

Network Incident Reference: #1815 Network Incident Description: Confirmed fibre break Area/s Affected: Northriding

  • Pine Ridge MDU

Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Technicians have started with repairs

  • Vumatel Vumatel Network Incident #1816 | Confirmed fibre break | Discovery

    Vumatel Network Incident #1816 | Confirmed fibre break | Discovery We are experiencing the following network incident

    Network Incident Reference: #1816 Network Incident Description: Confirmed fibre break Area/s Affected: Discovery

    • Melville avenue
    • Barkly Avenue

    Network Type Affected: Aerial Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians have localised the fault and are evaluating the repair needed

  • Technicians have restored services

  • Monday 14th October 2019

    Vumatel Vumatel Network Incident #1811 | Power Failure | Killarney

    Vumatel Network Incident #1811 | Power Failure | Killarney We are experiencing the following network incident

    Network Incident Reference: #1811 Network Incident Description: Power Failure Area/s Affected: Killarney

    • parkavenue-a1 73
    • parkavenue-a5 38
    • christinacourt-a1
    • christinacourt-a5
    • killarneygardens-d1
    • killarneypark-d1
    • greenhills-a1
    • greenhills-a5
    • portofino-a1
    • portofino-a5

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: There is a power failure in the area. Services will restore when power is restored

  • Current Resident Impact: Connectivity has restored Current Network Incident Status: Power has restored

  • SA Digital Villages (SADV) SADV Notification: Technical Difficulties | Bedford Body Corporate |

    Please note we are aware of the technical difficulties currently being experienced in some of the units at Bedford Body Corporate.

    The fault has been escalated to our backhaul service provider for further investigations, No ETA as yet.

    We will keep you updated with information as we receive it.

    We apologize for the inconvenience this has caused and thank you for your patience and understanding.

  • Please note that the services have been restored.

  • Please note that SADV backhaul technicians are still busy with investigations onsite.

  • Vumatel Network Incident #1804 | Fibre break | Linden

    We are experiencing the following network incident

    Network Incident Reference: #1804 Network Incident Description: Fibre break Area/s Affected: Linden

    • 7th Street
    • 8th Street
    • 5th Avenue
    • 4th Avenue

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are on-site localising the fault

  • Services have been restored

  • We are experiencing the following network incident

    Network Incident Reference: #1804 Network Incident Description: Fibre break Area/s Affected: Linden

    • 7th Street
    • 8th Street
    • 5th Avenue
    • 4th Avenue

    Network Type Affected: Active Ethernet Current Resident Impact: Residents have no connectivity Current Network Incident Status: Technicians are still busy with repairs.